Summary
 
5 years of extensive experience in customer service, developed a strong skill set encompassing qualitative analysis, training analysis, documentation, coaching, research, customer support, management, and quality management. Proficy in German and English at B2 level. Additionally, adept at utilizing Microsoft Excel, Microsoft Office, Microsoft Word, and Social Media platforms to facilitate efficient operations and effective communication.
 
Experience
 
06/2020 - Present
Local Quality and Training Process Coordinator
Outsourcing and Offshoring Consulting
 
04/2021 - Present
Customer Service Representative
Call Center
 
01/2020 - 06/2020
Quality Coach
Outsourcing and Offshoring Consulting
 
08/2019 - 12/2019
Customer Service Representative
Outsourcing and Offshoring Consulting
 
04/2016 - 10/2016
Back-Office Clerk
Healthcare
 
Education
 
2005 - 2009 B.A in Biology
Yerevan State University