Summary
Experienced Quality Coach with a decade of expertise in customer service, fluent in German at a B2 level. Demonstrates strong proficiency in quality training and control, alongside advanced skills in Microsoft Excel, Office, PowerPoint, and Windows. Known for exceptional ability to enhance customer satisfaction and streamline processes.
Experience
10.2019 - Present
Quality and Training Process Manager
Outsourcing and Offshoring Consulting
08.2017 - 10.2019
Quality Coach
Outsourcing and Offshoring Consulting
08.2016 - 08.2017
Customer Service Representative
Outsourcing and Offshoring Consulting
09.2013 - 09.2016
Customer Service Representative
Retail
06.2013 - 08.2013
Interpreter
Motor Vehicle Manufacturing
Education
09.2012 - 09.2013 Economics and Business Management
International Business College Hetzendorf
09.2007 - 08.2011 German Philology
I. Javakhishvili State University
Quality and Training Process Manager
Customer Service, Customer Support, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Windows, quality training, quality control
English Level German Level B1 B2